Frequently Asked Questions

Everything you need to know before welcoming a Rang piece into your home.

How long will my order take to process?

Please allow 3–5 business days for your order to be prepared before dispatch. Due to the handmade and hand-finished nature of our furniture, each piece is carefully checked and prepared with the attention it deserves.

How long does delivery take?

Once dispatched, UK orders usually arrive within 3–5 business days. Customers outside the UK but within Europe can usually expect delivery within approximately 7 business days. Delivery estimates begin from the date of dispatch and may vary slightly during busy periods or due to courier delays.

Do you deliver outside the UK?

Yes. We currently offer delivery within the UK and to selected destinations across Europe. Shipping availability and costs will be shown at checkout where available. For larger furniture pieces or destinations not listed, please contact us before ordering so we can confirm delivery options.

Are your pieces handmade?

Our furniture is hand-painted and hand-finished, so subtle variations in colour, brushwork, texture and detailing are part of each piece’s character. These are not faults; they are the marks of craftsmanship that make every Rang piece unique.

Will my item look exactly like the photographs?

We aim to represent every piece as accurately as possible. However, colours may appear slightly different depending on lighting, screen settings and the handmade finish. Natural variations are to be expected and are part of the beauty of handcrafted furniture.

Are your items vintage or antique?

Our pieces are inspired by the richness, colour and decorative character of traditional South Asian interiors. Unless clearly stated in the product description, they are not sold as original antique pieces.

How can I place an order?

Orders can be placed securely through our online store. If you have a question about availability, delivery or a particular piece, you are also welcome to contact us through Instagram direct message before purchasing.

Do you have a physical showroom?

Rang is currently an online-only store. We hope to open a showroom in the future, but for now our full collection can be viewed and purchased online.

Is stock limited?

Yes. Many of our pieces are available in limited quantities, and some designs may not be restocked once sold. We recommend purchasing promptly if you have found a piece you love.

Can I reserve an item?

Items are not guaranteed until payment has been completed. If you need assistance before ordering, please contact us and we will confirm the current availability of the piece.

How do I care for my furniture?

Gently dust with a soft, dry cloth. Avoid harsh chemicals, abrasive cleaners, excessive moisture and prolonged direct sunlight. Use coasters or protective pads beneath drinks, hot objects and decorative accessories to help preserve the hand-painted finish.

Can the furniture be used outdoors?

Unless the product description specifically says otherwise, our furniture is designed for indoor use. Exposure to rain, damp conditions or strong direct sunlight may damage the hand-painted surface.

Can I cancel or change my order?

Please contact us as soon as possible if you need to request a change or cancellation. As orders begin processing quickly, we cannot guarantee that changes will be possible once preparation or dispatch has started.

What is your returns policy?

Return eligibility depends on the item and the circumstances of the order. Please review our returns policy before purchasing and contact us before sending anything back. Items must not be returned without prior agreement.